Privacy Policy

Introduction

We at Ibatravels care about your interest in our products and services and we really value your privacy, security, and online safety. Your privacy is very important to us, and we want you to feel comfortable about how we use and share your personal information.

This Privacy Policy explains what personal information we might collect, how we use it, and how we share it through our Website, products, and services (together called the "Services") or when you interact with us.

Through this policy, Ibatravels will tell you about the types of data we collect, store, and process, and the steps we take to keep your personal information safe whenever you use the Website.

If you have any questions, you can find our contact details at the end of this policy. You will also find information on how to update or access your personal information, or how to make a complaint.

This policy may change from time to time. Please check this page regularly to stay updated on any changes. For more details on when we might make changes and how you will be informed, please refer to the section titled "Changes to this Policy" below.

By visiting or using the Website, you agree to the collection, processing, and use of your personal data as described in this Privacy Policy. Your consent can be given by actively checking a box that says, for example, "I have read and understood the privacy policy and I accept it," or by using the Website, which may also be considered as implied consent.

The Types of Personal Information We Collect

We may collect, use, and share the following types of personal data:

Data Category	Description
Identity Data	This includes your first name, last name, username, date of birth, photographs, national insurance number, job title, vehicle registration, age, and gender.
Contact Data	This includes your billing address, delivery address, email address, and phone numbers.
Financial Data	This includes your bank account and payment card information.
Transaction Data	This includes details about payments and donations you’ve made, what products or services you’ve purchased, and any activities you’ve taken part in.
Audio and Electronic Information	This includes call records and email threads.
Technical Data	This includes information automatically collected from your device when you access our Website or Services. This may include your IP address, login details, browser type and version, time zone settings, geolocation, device memory, system languages, installed fonts, browser plugins, operating system, and other device-related data.
Profile Data	This includes your username and password, your purchases or orders, your interests, preferences, feedback, survey responses, products you’ve viewed or searched for, page response times, download errors, time spent on pages, and how you interact with pages (such as scrolling, clicks, or how you leave a page).
Usage Data	This includes information on how you use our Website, products, and services.
Marketing and Communications Data	This includes your preferences on receiving marketing from us and from our third parties, and your communication preferences.
Other Information	This may include your search history, IP address, screen resolution, browser type, operating system, access times, and referring URLs. If you’re using a mobile device, we may collect information that identifies your device, your settings, and your location.
Customer Support Information	When you reach out to our customer support, we collect any inquiries, complaints, or other information you provide to our support team.
Any other information you provide us.

We do not collect any special categories of personal data that include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data. Nor do we collect information about criminal convictions or offenses.

Children

Ibatravels doesn’t intentionally collect personal information from children, unless the child is part of the group traveling. If we find out that a child is trying to share personal information, we will take that information out of our records. If you are a parent or legal guardian and your child has shared personal data with us, please reach out to us so we can delete it.

If You Don’t Provide Personal Data

If we need to collect your personal information by law or because of a contract with you, and you don’t provide the requested details, we won’t be able to complete the agreement or proceed with the service. In such cases, we might need to cancel the service. But we will keep you updated on what’s happening.

How We Collect Your Personal Information

Information You Share on Your Own

We collect personal data like your name or email address when you provide it. For example, you might share info by commenting on the website, signing up for a newsletter, buying a product or service, creating an account, filling out a form, joining a contest, asking for help, or communicating with us.

The types of personal data you might give include:

Contact details like name, email, address, phone number, gender, title, date of birth, and passport number;
Usernames and passwords;
Comments, feedback, or other information you submit, including your experience with the website;
Payment details like card numbers, billing address, bank account info, reward program details, and promo codes;
Account login details, which could include social media accounts.

Most of the time, you decide how much information to share. However, not giving required information might stop you from doing certain things, like making a purchase without payment details.

Information We Get from Others

We might receive information about you from other sources. For instance, if you connect your Facebook, Instagram, or Google accounts to your profile, we’ll get your name, email, and profile picture from those accounts.

Automatically Collected Information

We collect some data about you and the device you use to access the website, such as OS version, device model, unique ID, and mobile network data. When you use the website, we gather information about your activity, like how often you use it, usage data, and other data from your device. This can include your IP address, time zone, location, purchase history, the services you use, and other statistical details.

Cookies

A cookie is a small file stored on your device used as an anonymous identifier. Usually, cookies don’t contain personal information.

How Your Information May Be Used

We use the information we collect in the following ways:

To make your experience with our service better by operating, maintaining, and offering all the features of the service;
To create your account, identify you as a user, and personalize your website experience;
To receive payment for your service and communicate with you within the service;
To send you promotional messages, like newsletters, only if you choose to subscribe. Each email will let you know how to stop receiving future messages;
To send you administrative emails, such as confirmation emails, technical notices, updates on policies, or security alerts;
To respond to your questions, comments, or concerns;
To provide user support when requested;
To protect, investigate, and prevent unauthorized or illegal activities.

To help improve the service, we might send you information about it. If you don’t want to receive this, you can opt out by sending an email to the address provided below.

Third-Party Use of Personal Information

When you ask us to book a flight or use any service, we will share the personal details you provide with the airline or other company involved. They will then be in control of that information, so it's important to read and understand their privacy policy. If you have questions about how they handle your information, you should contact them directly.

Third-Party Disclosure

We do not sell, trade, or share your personal information with others without giving you clear notice. This does not apply to third-party hosting partners or other companies that help us run our website, do business, or serve our users, as long as they agree to keep your information private. We may also share your information when it’s necessary to follow the law, enforce our policies, or protect our or others’ rights, property, or safety.

However, non-personal information about website visitors may be shared with others for marketing, advertising, or other purposes.

Third-Party Links

Sometimes, we may include or offer services from third parties on our website. These sites have their own privacy policies, and we are not responsible for their content or activities. We aim to maintain the quality and integrity of our site and welcome any feedback you might have about these linked sites.

Third-Party Service Providers

We may share your information with third-party service providers, agents, subcontractors, or other organizations to help us provide products or services. These third parties may include cloud service providers (for hosting and email), advertising agencies, administrative support, or other partners who offer additional services.

When we use third-party service providers, we only share the information they need to perform their tasks. We have a contract with them that requires them to keep your information secure and not use it for any other purpose than what we’ve instructed.

About Electronic Communications

We may contact you via email, text message, or mobile push notifications for the following reasons:

To send information about our products and services, such as booking confirmations, technical updates, security alerts, and support messages.
To send marketing communications, including details about contests, offers, promotions, rewards, upcoming events, and other news from us, our group companies, travel partners, or other business partners.
Occasionally, we may send you emails based on your travel or activity interests to help you find travel-related opportunities on our website.

If you no longer want to receive marketing emails from us, you can click the "unsubscribe" link in the email. If you have an account, you can also opt out through your account settings. Note that even if you opt out of marketing emails, we will still send you service-related messages, like confirmations for future bookings.

Push Notifications (on Mobile Devices)

You can adjust the settings on your mobile device to allow or disable push notifications from us.

SMS Message Service

SMS Transactional Terms

With your consent, we may contact you via phone calls, automated calls, or text messages, using the phone number you provide, for the above purposes.

By signing up for the SMS service, you agree to receive recurring automated marketing texts from or on behalf of our company at the phone number you’ve given. You understand that agreeing to receive these texts is not required to make a purchase. Message and data rates may apply.

Once you opt in, you can cancel the SMS service at any time by replying "STOP" to any message. After that, you will no longer receive SMS messages from us. However, we may still send service-related SMS messages related to existing bookings, such as automated calls or SMS for critical travel information like major schedule changes. If you want to sign up again, you can do so as you did before.

If you need help remembering the keywords, you can reply "HELP" to any message. We will then provide instructions on how to use our service and how to unsubscribe.

Message and data rates may apply for any messages sent to or from you. The frequency of messages depends on your activity. If you have questions about your text or data plan, please contact your wireless provider.

You confirm that you are the account holder for the phone number you provide. If you change your phone number, you must inform us immediately by emailing us at info@ibatravels.com.

You agree to fully compensate us for any claims, expenses, or damages related to your failure to notify us about a phone number change, including but not limited to claims under the Telephone Consumer Protection Act.

For any questions about the SMS message service, you can contact us at:

Phone: +1 (877)-224 1212
Email: customercare@ibatravels.com

Anonymous Data

Sometimes, we use anonymous data, which does not identify you on its own, or when combined with data from other sources, such as a third party. This kind of data may be shared with other parties for purposes like marketing or advertising.

We use third-party tools to track how people use the Website. These tools collect information from your device or the Website, like the pages you visit, the add-ons you use, and other details. This helps us understand how people use the Website and improve it. We process this data along with similar data from other users so that it cannot be used to identify any one person.

Publicly Visible Information

If you create an account or leave a comment, some information may be shown publicly. To make an account, you’ll need to choose a username and password and provide your email address for confirmation. Your email address will never be shared publicly.

Payments

If you buy something from us, we collect details such as your name, address, email, and information about what you’re purchasing. Payments are handled by third-party processors like Klarna or Stripe. For more information about how payment data is managed, please review their terms and privacy policies.

Your Rights Regarding Personal Information

We use different methods to protect your personal information, including administrative, organizational, technical, and physical measures. These help keep your data safe, accurate, and available when needed.

We aim to keep your personal information up to date. If you think there is an error in your data, please let us know and provide the correct details so we can fix it.

You have the right to:

Opt-out: You can stop receiving emails by clicking the unsubscribe link in our messages. You can also email us at customercare@ibatravels.com to remove your name from our mailing list.
Access: You can request a copy of the personal information we have about you by email at customercare@ibatravels.com.
Amend: You can email us at customercare@ibatravels.com to change or update your personal details.
Forget: You can ask us to delete your personal data, provided it is allowed by law. To request this, please contact us at customercare@ibatravels.com.

Please note that we might keep some data for legal reasons, to complete transactions, or for record-keeping.

If you have any concerns about the way we process your data, please reach out to us. If you are not satisfied with how we handle your data, you may contact us at customercare@ibatravels.com.

Links to Other Websites

Our Site and Services may include links to other websites for your convenience. These websites are operated by companies not connected to Ibatravels. The websites you visit may have their own privacy policies. We advise you to read them if you visit. We are not responsible for the content, privacy practices, or use of any websites that are not part of Ibatravels.

Retention

We keep your information as long as the app is installed on your device or as needed to provide our Services. If you remove the app, we will delete your information, but we might keep copies for legal requirements, such as taxes or accounting, to resolve disputes, or to enforce our agreements.

Personal Information According to European Legislation

If you are using our services within Europe, we have provided a description of the legal grounds we rely on for processing your personal data. We have also outlined our legitimate interests where applicable, as well as the rights you have under EEA legislation.

Please note that we may process your personal data based on more than one lawful basis depending on the purpose for which we are using it. If you need details about the specific legal basis we are using for your data, please contact us.

To Help You Buy Air Tickets and Related Travel Products

To help you buy air tickets and related travel products such as car rentals and hotel bookings – this is our main activity – we process your data.

Type of data:

Identity
Contact information
Financial details
Transaction data
Marketing and communications
Audio and electronic information